Refund policy

We understand that ordering online can sometimes be challenging. We appreciate your business and want to ensure a smooth shopping experience. Please review our return policy guidelines below:

1. Returns: We accept returns within 14 days from the date you receive your order. To initiate a return, please follow the instructions below.
2. Return Guidelines:
   • All items must be new, unworn, and in the same condition as when you received them.
   • Products marked as final sale cannot be returned.
   • Currently we do not ship internationally.
   • All swimwear are final sale.
3. Exchanges:
   • We regret that we are unable to process direct exchanges. However, you’re welcome to place a new order for the desired item(s) (while the item(s) are still available) and send in your return separately.
4. How to Process a Return:
   • Email us at aprock@westernlayneboutique.com with the subject line “RETURN REQUEST.”
   • Include your order number and reason for return in the email.
   • Our customer service team will respond within 24 hours to guide you through the return process as well as instructions on how and where to send your package.
   • Items sent back to us without requesting a return will not be accepted.
5. Refunds:
   • Once your return is approved, a refund will be issued to your original form of payment, minus a $5 return fee.
6. Gift Returns:
   • If you received an item as a gift, please reach out to us. We’ll be happy to issue store credit.

Thank you for choosing Western Layne Boutique! If you have any further questions, feel free to reach out.